Free shipping on orders over €60  ·  Complimentary samples with every order  ·  Our sustainability pledge →
Botanical ingredients arranged on a natural surface

We'd love to hear from you

Get in Touch

Questions about your order, our ingredients, or just want to say hello — our team responds within one working day.

Send a Message

We read every message personally.

Whether it's a question about your skin type, an order query, a press enquiry, or a wholesale opportunity — our small team handles every message with care. We aim to respond within one working day.

Order & DeliveryTracking, returns, and shipping queries
Skincare AdviceFind the right formula for your skin
Press & PartnershipsMedia, collaborations, and wholesale
SustainabilityRefill programme and packaging questions

We respect your privacy. Your details will never be shared with third parties.

Find Us In Store

Stockists

Bio Naturel is available at carefully selected retailers across Europe who share our values. Call ahead to confirm stock availability.

Merci Concept Store

111 Boulevard Beaumarchais, 75003

Concept Store
Paris

Galeries Lafayette Beauté

40 Boulevard Haussmann, 75009

Department Store
Paris

Naturalia Lyon Presqu'île

3 Rue de la République, 69001

Organic Retailer
Lyon

La Vie Claire Bordeaux

15 Cours de l'Intendance, 33000

Organic Retailer
Bordeaux

Sephora Marseille Centre

50 Rue Saint-Ferréol, 13001

Beauty Retailer
Marseille

Space NK Covent Garden

4 Thomas Neal's, WC2H 9AH

Beauty Retailer
London

Liberty London

Regent Street, W1B 5AH

Department Store
London

Rituals Flagship

Kalverstraat 153, 1012 XE

Beauty Retailer
Amsterdam

KaDeWe Beauty Hall

Tauentzienstraße 21–24, 10789

Department Store
Berlin

La Rinascente Beauty

Piazza del Duomo, 20121

Department Store
Milan

Interested in stocking Bio Naturel? Contact our wholesale team

Quick Answers

Frequently Asked Questions

Can't find what you're looking for? Send us a message above.

Ready to find your formula?

Browse our full collection of certified organic skincare — or explore our ingredients glossary to understand exactly what goes into each formula.